VioraTerms of service
These terms explain the basic conditions for using Viora and arranging companionship and everyday assistance.
Using Viora
By creating an account or requesting a service, you agree to use Viora honestly and provide accurate information needed to arrange a visit. Keep your login details private and notify us if you believe someone has accessed your account without permission.
Arranging a visit
Bookings depend on service availability in the requested area and the details confirmed in the booking flow. A booking is for the selected service, date, duration and location. Tell us about relevant accessibility, mobility or safety requirements before the visit so the team can assess whether the requested support is suitable.
Information about another person
If you create a profile or booking for an older family member, you confirm that you are authorised to provide the information and arrange the requested support. Please explain the visit to the person receiving the service and respect their choices and dignity.
Service boundaries
Viora provides human companionship and practical assistance. It is not a medical, nursing, personal-care or emergency response provider. Companions do not diagnose, prescribe or provide unauthorised medical treatment. In an emergency, contact local emergency services immediately; in India, call 112.
Pricing and payment
The booking flow shows the service price and applicable travel fee before confirmation. Review the amount and booking details before you confirm. Payment arrangements and the status of a payment are handled as shown for the booking; contact Viora if you need clarification.
Changes and cancellations
Use the cancellation or other booking controls shown in your account when available. The options depend on the booking's current status. If you need help changing or cancelling a booking, contact care@vioris.in as soon as possible. Any applicable charges or refund arrangements should be confirmed for your booking; do not assume a cancellation is complete until it is confirmed.
Safety and conduct
Users and Companions must treat one another respectfully, follow the agreed booking and safety boundaries, and report concerns through the available support channels. Viora may review reports and take appropriate account or service actions where needed.
Availability and changes
Services may vary by location and may change over time. Viora may update these terms as the service develops; continued use after an update means the updated terms apply to future use. If you have a question about these terms, contact care@vioris.in.